1. Introduction
At NusaTrails, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what personal data we collect through our website (nusatrails.id), how we use it to arrange your private tour across Java, and how we keep it secure.
2. What Data We Collect
We only collect information necessary to prepare your itinerary, confirm availability, and communicate with you about your trip. When you submit a booking request or inquiry, we collect:
- Full Name: to address you properly in our quotes and reservation vouchers.
- WhatsApp Phone Number: required to send your instant reference confirmation, discuss details, and coordinate pick-up times with your driver and guide.
- Email Address (optional): for guests who prefer email correspondence.
- Trip Itinerary Details: chosen trip, travel dates, number of participants, accommodation tier (Homestay or Hotel), and pick-up area.
- Notes & Special Requests (optional): any dietary preferences, health notes, or custom travel plans you choose to share.
3. How We Use Your Information
We use your data solely for legitimate travel coordination purposes:
- Confirming route availability and calculating your customized private group quote.
- Contacting you via WhatsApp (usually within 24 hours) with your booking reference.
- Coordinating day-to-day logistics (driver hotel pick-up, Bromo 4x4 jeeps, local mountain guides, and park entrance registrations).
- Responding to your questions or changes in itinerary.
We never sell, rent, or trade your personal data to marketing agencies or advertisers. We do not use your phone number for spam or promotional marketing campaigns.
4. How Your Data Is Stored & Secured
Submissions through our booking form are transmitted over encrypted connections (HTTPS) through our secure Cloudflare infrastructure directly to our internal operational tools (Google Sheets and Telegram notification bot). Access is restricted exclusively to authorized NusaTrails operations team members who manage your reservations.
5. Third-Party Services
We may share relevant passenger names with national park authorities (such as Balai Besar Taman Nasional Bromo Tengger Semeru or Ijen Crater conservation management) and local accommodations strictly to issue entry permits and room reservations for your trip.
6. Your Rights
You have the right to request access to the personal data we hold about you, request corrections, or ask us to delete your inquiry records at any time. Simply send us a message on WhatsApp or email, and we will fulfill your request promptly.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal information, please reach out: